Delivery weights, cost, methods, days and areas served.

NB: Exception is London that can be served Tues-Sun.

How we deliver your order

When we receive your order, we process it the next business day the market is open. The day the order is processed is the day your parcel is handed over to DHL our preferred courier. This is usually by 19.30pm. Your parcel is moved at night and should be at your local depot the following morning for delivery. DHL will send you the exact times of delivery on the contact number you used to place your order. Order tracking is available on the DHL website. Use the tracking number sent to you by DHL once we handover your parcel to them.

Sometimes we use our in-house delivery service for customers around London. When this happens, we will contact you to arrange delivery ourselves.

How we pack your delicate products

We pack your fish or meat in temperature controlled boxes with ice packs. Whilst in transit, some products might slightly defrost but still be safe to freeze. We pack your products straight from the market, so you get fresh products all the time.

Areas we do not deliver

We use a logistics system that covers most areas in the UK. Some areas might not be covered and can only apologise and refund for fully paid orders.